Welcome to MassiveTins.com. We are committed to providing our customers with high-quality nicotine pouches and chewing tobacco. Your satisfaction is important to us, and we are here to assist you with any issues related to your purchase. Please review our Returns & Refunds Policy below:
Eligibility for Returns
Products must be returned within 30 days of the delivery date.
To be eligible for a return, items must be unused, unopened, and in their original packaging.
Due to the nature of tobacco products, items that have been opened or used cannot be returned for health and safety reasons.
Initiating A Return
- To initiate a return, please contact our customer service team at [email protected] with your order number, receipt, and a brief description of the issue.
- Our team will review your request and provide you with return instructions, including a return shipping address.
- Please note that customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect product.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exceptions & Special Conditions
- Tobacco products are subject to strict regulations, and returns are only accepted for products that meet the eligibility criteria outlined above.
- We do not accept returns on any promotional items or products marked as final sale.
- MassiveTins.com reserves the right to refuse a return or refund if the policy conditions are not met.
Cancellations
- Please contact our customer service team at [email protected] to initiate a cancellation
- Only orders that have yet to ship are eligible for cancellation
Contact Us
If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team at [email protected]. We are here to ensure you are completely satisfied with your experience at MassiveTins.com.
Thank you for choosing MassiveTins.com. We value your business and appreciate your understanding of our Returns & Refunds Policy.